![]() ![]() After all, this is where everything that happens should be documented. Use the chart, read it, write in it and refer to it. Please take time to tell them this, share in positive news with them as if you are happy too, because I know you are. Patients and their families need to know they are your priority and your job is to care for them in an effort to restore health. I was in that hospital room to care for my infant and see her condition improve, not to hear that staff were not equipped to see this goal through. Be thankful you are busy this means you are in-demand and in today’s tough economy, not at risk of losing your job.ĭo not use patients or their families as your personal confidante. Every time I heard this statement my head played my own version that sounded more like “your daughter is not a priority.” Everyone is busy. I cannot tell you how many times nurses told me, “I am so busy today.” I am not sure if they were telling me to excuse the fact that my daughter’s medications or vitals were not on time or maybe they were simply looking for support. This did nothing other than state to me that egos were taking priority over my daughter’s care. Nor was it beneficial for nurses from each ward to openly criticize the others in my presence. At no point was it beneficial for me to know that the emergency and pediatric physicians had different opinions on what lab tests should be done on my baby. MORE: WE HAVE BUILT A SICKNESS CARE SYSTEM RATHER THAN A HEALTH CARE SYSTEMĪt every opportunity the parent in me wanted to scream at the top of my lungs “Can everyone stop complaining about each other and look after my sick baby?” From my vantage point it seemed that everyone was so focused on their own needs and skills that they appeared completely oblivious that there was a sick baby that needed their help. This pattern continued for the duration of our stay. ![]() Then the pediatrician complained about the pediatric nurse’s lack of ability to obtain a urine sample. Once admitted, our pediatric nurse complained about the pediatricians approach to the care of my baby. The pediatrician complained about orders made by the emergency doctor. The pediatric nurses complained about the emergency room nurses inability to get an intravenous line. The emergency nurses complained about the doctor’s orders and the delay in response of the pediatric nurses. ![]() Whatever the reason, if there was a positive purpose, it was definitely lost on me in the moment. I am not sure if this occurred because I looked rather trust-worthy or they wanted to let me know they were more competent than their colleagues. ![]() I noticed some key trends that seemed to repeat themselves that shaped my experience as a #patient.ĭuring my hospital stay many staff took the opportunity to bad-mouth their colleagues to me when we were alone. While our #infant’s care and health outcomes were fantastic, our experience was less than satisfactory. We were discharged three days later thanks to the skilled doctors and #nurses who cared for our precious little one. We rushed to our local community hospital and were admitted through the emergency department to the pediatric unit. One evening my nine-week old baby developed an extremely high fever. I recently experienced a parent’s worst nightmare. ![]()
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